Managing change key to ERP success
According to The 2014 ERP Report: Organizational Change Management, "organizational change is one of the most overlooked and neglected aspects of ERP implementations." While enterprise resource planning is undoubtedly an incredible tool that streamlines all aspects of business functionality, it is not a miracle worker. When implemented as is, without any organizational change, ERP may bring some improvement to your company but eventually the positive effects will plateau. Here are a few things to take into consideration before bringing in a new ERP system:
Target employees: ERP implementation requires a number of changes which can be overwhelming for employees. It is essential to develop clear lines of communication with workers regarding ERP systems. Outline what the changes are, when they will be taking place, why the company is upgrading to business management software, and how the changes are going to affect individuals and teams. Craft briefs according to the reader — bulleted memos for executives, face-to-face meetings for sales reps, etc. — and be prepared to disclose developments as they occur so the message can truly resonate with employees.
Tailor training programs: No matter the industry there will always be a training period involved following ERP adoption. Don't depend on your vendor's usual training manual, and instead tailor training procedures to your organization. This will require extra time and investment, but in the long run it will be more valuable to have employees who know how to use ERP systems as they relate to your business specifically.
Wait until your business is ready: Don't rush the process. Measure organizational readiness and take the next steps only when you are sure everyone is ready for it.
Accent Software can facilitate your company's transition to ERP systems. With 10 plus years of experience we will do everything in our power to support your business.