Most companies understand that enterprise resource planning (ERP) software is meant to make it easier to handle data pertaining to product planning, manufacturing, service delivery, marketing, sales, inventory management, shipping and payment. What most don't realize, however, is that as these business processes are made more efficient, the entire enterprise is empowered and able to provide better service to clients and consumers.

Here are two specific ways in which ERP solutions improve customer service:

Integration of best practices: ERP systems allow companies to handle data in the most efficient way possible. They promote the adoption of industry best practices to reduce tasks like documentation, testing and training. Companies are therefore able to spend more time ensuring that products meet quality standards or services are delivered promptly, and are able to dedicate themselves to handling customer issues immediately. Following best practices also ensures compliance with the business regulations certain industries must follow, which benefits consumers greatly by guaranteeing that they are receiving products or services that meet specific quality standards.

Inventory management: Manufacturers and retailers find that ERP is particularly beneficial as an inventory management system, improving visibility and allowing for greater inventory control and tracking. This allows for better planning and ensures that customers will be less likely to encounter serious problems such as delayed or incorrect shipments and the shipment of defective or broken products. Consumers will also always have the information — such as inventory availability or re-stocking dates — to make long-term commitments.

Accent Software is known for its dedication to product knowledge and customer service. If you are searching for an ERP solution for your manufacturing business, we can help out. We are a Microsoft Business Solutions Partner and have 15 years of experience in ERP systems.